What We Will Do For You:-
- Treat you with courtesy and respect at all times and ensure that you will not be discriminated against on the grounds of sex, race, age, colour or creed.
- Discuss with you the care and treatment we can provide.
- Give full information on the services we offer.
- Give you the most appropriate care by suitably qualified staff.
- Provide you with emergency care when you need it.
- Refer you to a consultant when your GP thinks it is necessary.
- Provide access to your health records subject to legal requirements.
- Keep the contents of your health records confidential
- Give you access to your health records, subject to any limitations in the law.
- Give you a full and prompt to reply to any complains you make about our services.
What Can You Do For Us:-
- Treat us with respect and be courteous at all times. If any member of staff is subjected to verbal or physical threats or abuse this will result in the immediate removal of the patient from the doctor’s list.
- Tell us if you are unsure about your treatment we are offering
- Ask for a home visit ONLYwhen the patient is unable to attend the surgery through illness or infirmity.
- Use the emergency service only in a genuine medical emergency.
- Keep your appointments and let us know as early as possible if you are unable to attend.
- Let us know when you change your name, address and/or telephone numbers.
- Tell us about any complaints or misunderstandings as soon as possible to allow us to deal with them.
- Let us know when we have done well.
